About DrinkPrime:
DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.
At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission, and team of DrinkPrime. With our tech-first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.
Our Relocation Specialist plays a crucial part in the mission towards the growth of the
organisation by improving customer experience in relocation. In a fun and fast-paced environment, this
position requires Call, Email, and Chat communication with customers.
What will you be doing...
• Connect with the customers who raise requests to relocate
• Understand customer’s journey & gather information regarding the relocation request
• Provide a "wow" experience to the customer by ensuring the relocation request is resolved within TAT
• Arrange pick-up, delivery and installation of the device by following up with the internal teams
• Develop strategies to reduce the relocation TAT based on customer’s feedback & journey
• Maintain up-to-date knowledge of the company’s current promotions & processes necessary to
meet or exceed the goals